The challenge
NALA needed a coherent view of learners and a clearer IT roadmap. Manual processes and limitations in existing systems were constraining progress.
The response
The published engagement assessed workplace technology, communications and infrastructure, with recommendations covering cloud, continuity, finance and document management.
The published outcome
The account describes a clearer roadmap, more coordinated processes and a unified learner view. Recommended technology work is not treated as proof that every proposed component was deployed.