The challenge
Unsuitable desktops and poor connectivity affected work and residents' access to digital services. The organisation needed a realistic investment plan.
The response
TTG assessed the technology estate, consulted employees and partners, reviewed costs and suppliers, and created a roadmap and business case. Procurement workstreams supported the changes.
The published outcome
The public account reports procurement savings of £3 million over the following five years, alongside infrastructure and user-experience improvements.